Last Updated: 10 May 2018
“Personal data” is information relating to an identified or identifiable natural person.
Categories of Personal Data Processed by VocalEyes
When you create a VocalEyes account, we ask you to provide your email address, name and postcode. You can choose to provide only your first name or a nickname instead of your full name if you wish.
Purposes and Legal Grounds:
(a) VocalEyes processes your email address because you may use your email address and your password to sign in to your account. The legal ground for processing your email address for this purpose is based on VocalEyes’ legitimate interest in protecting the security of your account.
(c) If you provide your opt-in consent to receive marketing information from VocalEyes, VocalEyes will also process your email address for the purpose of sending you marketing information about our products and services. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent at any time by changing your preferences in your VocalEyes account or through the unsubscribe link at the bottom of our marketing emails.
(d) VocalEyes also processes your email address associated your VocalEyes account when you interact with our customer support representatives. The legal ground for this processing is our legitimate interest in providing quality customer support.
(e) VocalEyes uses your postcode enable membership of your local ward and district level community groups. The legal ground for this processing is our legitimate interest in providing a community engagement platform as a service.
Categories of Recipients of Personal Data
Fellow members of a VocalEyes private group
The content you contribute to your member approved or private groups are set to “Anonymous” by default. A group administrator may decide to allow members of your group to see the author of material and this will show your name alongside your comments and ideas which you publish. Non members of your group will never see your name or your email address. Public groups like ward and district level groups are always anonymous. When you interact with other users through the messaging module, you will be displaying your name as the sender of the message to the recipient even if your settings are set to “Private”.
We may disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with a valid court order, legal process, or other legal obligation; (c) to enforce any of our terms and conditions or policies; or (d) as necessary to pursue available legal remedies or defend legal claims.
Cookies and similar technologies
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies.
We also collect data from users about their usage of the VocalEyes Mobile app. The types of analytical information that are collected include the date and time the app accesses our servers, app version, the location of the device, language setting, what information and files have been downloaded to the app, user behaviour (e.g., features used, frequency of use), device state information, device model, hardware and operating system information, and information relating to how the app functions. VocalEyes uses this data to improve the quality and functionality of the VocalEyes Mobile app; to develop and market products and features that best serve you and other users; and to help identify and fix app stability issues and other usability problems as quickly as possible.
The legal ground for processing this analytical information is our legitimate interest in understanding how our users interact with our app and website so we can enhance the user experience and functionality of our app and website.
The third-party providers of analytics and similar services we currently use:
Google Analytics is used to track site statistics and user demographics, interests and behaviour on websites. We also use Google Search Console to help understand how our website visitors find our website and to improve our search engine optimisation.
Retention of Personal Data
We will retain your personal data as long as your VocalEyes account is considered to be active. In addition, see below under “Your Rights” for a description of your right of erasure.
Your personal data collected by the VocalEyes community engagement platform is controlled by VocalEyes Digital Democracy Ltd. which is located at The Environment Centre, Pier Street, Swansea. SA1 1RY. Any queries relating to data protection should be emailed to email@example.com.
If you reside in the European Union, you have the right under the General Data Protection Regulation to request from VocalEyes access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority. If you reside outside of the European Union, you may have similar rights under your local laws.
To request access to or rectification, portability or erasure of your personal data, or to delete your VocalEyes account, visit the Account Management Dashboard.
If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing, contact VocalEyes’ Data Protection Officer at The Environment Centre, Pier Street, Swansea. SA1 1RY or by email at firstname.lastname@example.org. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, you may still contact VocalEyes at our postal address or via email.
We are registered with the Information Commissioner’s Office, the body that oversees data protection in the UK. By signing up to their data protection policies we are legally bound to uphold data protection.
You may view our ICO registration on the ICO website: https://ico.org.uk/ESDWebPages/Entry/ZA136826