Increase Innovation, Efficiency and Satisfaction
Tapping into the knowledge, wisdom and ideas of the stakeholder communities within and surrounding your organisation can help to drive innovation, increase efficiencies and improve satisfaction. VocalEyes provides the tools, training, integrations and ongoing support to make this a reality.
Our main objective for using VocalEyes is to improve the engagement with our members across the organisation. We continue to see an increase in member engagement to assist us in turning ideas into actions.
Lloyd Jones, Union Communications Officer
Become great at listening. Ask your customers what they want, it’s not rocket science. What if you could meaningfully involve your customers in decisions about the direction of your business, products or services. Not only would that be democracy in action, but each priority could lead to an economic opportunity for your organisation.
Who are your stakeholders? Who is it that is concerned with the outcomes of decisions you make? Customers, residents, staff, tenants, students, parents, the local community?
By involving them in decision making and asking for their direct participation, you’re much more likely to receive their buy-in. In our experience, you are very likely to discover some “nuggets of gold” and improve your organisational strategy as direct result.
VocalEyes has the potential for revolutionising the activities of any group of people that share a common interest whether they are learners, employees, communities or members of an organisation.
Geoff Elliott, Director of Business Development and Community
Foster Big Conversations with Staff
Transform institutional planning by fostering a culture of participation and innovation. Engage your employees with the challenges of your business and enable more authentic, ongoing, “Big Conversations” that continue to help your organisation adapt, improve and evolve in ever changing times. Move beyond tedious top-down surveys to participatory democracy and community organising for Staff Voice.
Seeing how VocalEyes has been so effective in engaging with our students, the College has now also rolled it out to staff for institutional planning.
Faye Harris, Head of Marketing & Communications
Boost Participation Through Integration
Where possible, go to where people already are and provide single sign on access, cutting out the registration, joining and approving process. This can be done through integrations with your intranet (if you have one), importing user data and making the best use our mobile app with push notifications.
Interactive Meetings and Conferences
No need to end up with reams of flip chart paper, hundreds of post-it notes and sticky dots. Instead capture data in real time using a blended approach of face to face and digital activities in your engagement events. Bring an air of excitement to your staff conferences and away days with live data feeds on the big screen, real time collaboration, organising and decision making.
Inform Decision Making
Decide upon the challenges your organisation faces and pose the questions to your stakeholder communities. Encourage people to debate, rate and prioritise ideas for consideration. Easily draw down reports that can integrate with your existing governance processes to help inform decision making.
Those in authority can effectively hear the voice of those they represent and respond quickly and decisively. Using VocalEyes can enhance decision making in your organisation.
Jane Davidson, Director
Cultivate Co-innovation & Intrapreneurship
Collaborate with your customers, suppliers and partners to improve existing products and services and co-create new ones. Tap into latent expertise that exists within your workforce. Gain valuable insights into your markets and stay closely connected with your customers.
Build Capacity in Your Organisation
Encourage enthusiastic and capable members of your stakeholder communities to receive training and continued professional development (CPD) on the skills related to different aspects of the feedback loop. This will build capacity, free up valuable time for managers and coordinators with overall responsibility while empowering people with a greater sense of ownership.
Crowdsource Projects and Solutions
Challenge your staff and customers to crowdsource solutions to problems. Tap into the latent capacity within your organisation where people are motivated to participate in meaningful projects. Put the emphasis back on your workforce and customer base to bring great initiatives to life.
Challenges, Competitions & Participatory Budgeting
Set challenges, disclose budgets and announce calls for ideas. Watch people prioritise the best ideas for consideration and action. Deliberate, consider and progress ideas in an open and transparent way and show clear evidence of need and budget tracking for your project expenditure.
Gain great exposure by using your Corporate Social Responsibility (CSR) budgets to enable training, engagement and participation within the communities of your choice with guaranteed impact, tangible outcomes and positive publicity.
Build your reputation as a “Listening Organisation”, through engaging people, considering opinions, feeding back on decisions, enabling participation, acting on priorities, publicising outcomes and generating positive impact.
Replicate Across Your Network
People don’t know what they don’t know! Extract the best knowledge from your senior teams, managers and experts, create repositories of proven impact projects (PIPs) and give your members time to digest, learn and advocate for the solutions themselves.
Provide people with a mechanism by which the best ideas with proven financial, social, ecological impact can be discovered, prioritised, adapted and replicated across the nodes (offices, branches etc.) within your network. This approach turns the traditional top down process into one where momentum is generated from the bottom up. It also creates opportunities for management to take on the role of enablers for initiatives that have gained strong momentum and support.
Evidenced Based Approach
Research shows that deep relationships with stakeholders are vital to business success. Other studies show how employee and customer engagement are intimately connected and, taken together, have an exceptional effect on financial performance.
Save Money, Make Money & Improve Quality
Improve the quality of products and services, drive efficiencies, generate revenue and make a positive impact on your organisation.
We have identified cost savings and innovations that represent a significant return on investment.
Sharon Lusher, Principal